Return policy
If all products from the original order are returned, the original shipping fee will also be returned. If the return does not include all products of the original order, the shipping fee will not be returned. The return fee of 20 USD is deducted from all returns regardless if the entire order is returned, or individual items of the order.
It is the customers obligation to make sure to pick up the package on time so that it is not returned to us. If a parcel is not picked up from the pick-up point the parcel will be returned to us and a refund of the order will be made and a fee of 10 USD is deducted from the refund amount. Returned parcels will not be re-shipped.
In case the return shipment is lost during transportation, keep the receipt of the return shipment until you have received the refund. If a parcel is lost during transportation, and the customer cannot deliver proof of the shipment Papu Design Oy is not obligated to make the refund of the items that have not been returned.
Notice! If you have purchased items with a discount where the price of an item is reduced (For example: buy 2 get 3) in case of a return the discount is cancelled and the original price of the item with a reduced price is applied and will affect the refunded amount. For example: If you would like to return 2/3 of the items from a buy 2 get 3 order, the original price of the free item is reduced from the refund.
Return policy outside of Finland:
In accordance with the Consumer Protection Act of Finland, you have the right to return an item within 14 days of receiving your order. The return right applies only to items that are in new, unused condition and in their original packaging. Exchanges are not accepted.
Before the return shipment send a return notification to customerservice@papustories.com by email. Please fill in and include the return form to your package. Keep the receipt of the return shipment until the refund is completed.
We will not accept returns after 14 business days. When the return is received and accepted, a refund will be made to the original payment method. The time for processing a return may take up to 10-15 working days.
If all products from the original order are returned, the original shipping fee will also be returned. If the return does not include all products of the original order, the shipping fee will not be returned.
In case the return shipment is lost during transportation, keep the receipt of the return shipment until you have received the refund. If a parcel is lost during transportation, and the customer cannot deliver proof of the shipment Papu Design Oy is not obligated to make the refund of the items that have not been returned.
Outside of Europe
If you want to return an item/items from your order, please send a notification of return to our Customer Service team (customerservice@papustories.com). Include your name, order number (PAPU#XXXX) and phone number and which items you want to return in the return notification. Once we have received the notification, we will send you the return shipping label and instructions by email. The cost of the return is 20 USD which will be deducted from the refund. You will also receive the instructions for returns along with your order.
Delivery problems and faulty products
Should you not receive your package or if an item was damaged in transport or if the item ordered is faulty, contact us immediately by email customerservice@papustories.com. If the package was damaged in transport, a claim must also be made with the shipping company.
Notifications of faulty items must be made within 14 business days of receiving your order.
